Frequently Asked Questions

A Lion Card is a premium custom metal card created by transferring the functionality of your existing credit, debit, or access card into a professionally crafted metal card.

Choose from laser-engraved, color-printed, or fully custom designs to create a card that reflects your personal style or brand. Your original card's EMV chip and payment functionality are transferred to your new metal card, allowing you to continue using it just as you normally would.

Trusted by over 50,000 customers since 2015, Lion Card combines luxury, personalization, and everyday functionality in a card you'll be proud to carry.

Yes. We guarantee a safe and secure process, or your money back.

Trusted by over 50,000 customers for more than 10 years, Lion Card is Better Business Bureau accredited, PCI compliant, and backed by multiple U.S. patents, giving you confidence that your card is handled with the highest level of care and security.

We do not operate a traditional retail storefront. However, our production facility is located in San Jose, California, and local customers are welcome to visit by appointment.

If you'd like to see the process in person, we can often produce your custom metal card while you watch. Please contact us in advance to schedule a visit.

📍 San Jose, California
📞 408-999-LION (5466)
✉️ metal@lioncard.com

Buy With Confidence

We stand behind the quality of our products and want you to be completely satisfied with your purchase.

30-Day No-Hassle Returns

If for any reason you're not satisfied with your card, you may return it within 30 days of delivery for a full refund.

A $30 fee will be deducted from your refund to cover shipping and handling costs.

How to Start a Return

To request a return, please contact us at:

metal@lioncard.com

Once your return is approved, we will email you a prepaid return shipping label along with instructions for returning your order.

After 30 days, all sales are final.

• Your personal information is protected using SSL (Secure Socket Layer) technology with 256-bit encryption to help keep your data secure during checkout and communication on our website.
  
  
• We do not store your sensitive card information after your order has been completed. Any information required to process your order is used solely for that purpose and is permanently deleted once the process is complete.
  
  
• Lion Card is PCI compliant and committed to protecting your privacy and safeguarding your personal information throughout every step of the process. Trusted by over 50,000 customers for more than 10 years, we take security seriously so you can order with confidence.

Lion Card
2290 N. First Street.
Suite #209
San Jose, CA 95131

Phone: 408-999-LION (5466)

 Our zero-hassle insurance covers lost, stolen, damaged, or bank-reissued cards. 2-Year covers up to 2 cards. 4-Year covers up to 3 cards. (2 Years Protection - $59.00) (4 Years Protection - $99.00)

To qualify for coverage, the protection plan must be added at the time of purchase and cannot be added later.

Lion Card includes a 60-day warranty covering manufacturing defects related to the magnetic stripe or EMV chip functionality. Warranty coverage begins on the delivery date shown by the carrier's tracking information.

The warranty does not cover:

• Lost cards
• Stolen cards
• Physical damage
• Normal wear and tear

If you experience a covered issue within the 60-day warranty period, please contact Lion Card Support and we'll be happy to assist.

Note: If your card is lost, stolen, or damaged after the warranty period, our optional Card Insurance Plan may provide replacement coverage, depending on your selected plan.

• If your card is lost or stolen, please contact your bank immediately to secure or freeze your account and request a replacement card if necessary.
  
  
• Our standard warranty does not cover lost or stolen cards. However, customers who purchased an active insurance plan may be eligible to submit a replacement claim based on their coverage terms.
  
  
• If you have insurance coverage and need assistance with a claim, please contact Lion Card support for further instructions.

If your bank replaces your card due to fraud or a compromised merchant within the first 60 days of receiving your custom card, we will provide a replacement for your existing design.

Please contact Lion Card directly to begin the replacement process:

• 📞 408-999-LION (5466)
  
• ✉️ metal@lioncard.com
  

Our support team will guide you through the claim and replacement process.

Our new Tap-to-Pay metal cards will launch on September 1, 2026. Until then, you can continue using contactless payments through your smartphone's digital wallet, including Apple Pay, Google Pay, and Samsung Wallet.

Yes. Your trust and security are extremely important to us.

We require your physical card to complete the transfer process, but we never ask for your PIN, Social Security number, banking password, security questions, or passcodes of any kind.

We only transplant your EMV chip and transfer the magnetic strip data to your new metal card.

For added peace of mind, you may send an unactivated card, a card with no funds loaded, or temporarily freeze your card while it is being processed.

Trusted by over 50,000 customers for more than 10 years, Lion Card is PCI compliant, Better Business Bureau accredited with an A+ rating, and backed by multiple U.S. patents and trademarks. If you're local to San Jose, you're welcome to visit our facility and watch your card being produced in person.

Our business has been built on trust, reputation, and long-term customer relationships. We take the responsibility of handling your card seriously and have spent more than a decade earning the confidence of customers around the world.

Choose your favorite design and complete your order online. You'll receive a prepaid shipping label and tracking number by email.

Securely place your plastic card in an envelope, attach the prepaid shipping label, and send it to us.

While your card is on its way to us, our design team will prepare a custom mockup based on your order and email it to you for approval. This helps ensure everything looks exactly the way you want before production begins.

Once your card arrives (typically within 2–3 business days, depending on your shipping method) and your design has been approved, our technicians begin the customization process. Your design is precision laser engraved or UV color printed onto your new metal card. We then professionally transfer your EMV chip and magnetic stripe to ensure full functionality.

Production is typically completed within 1–2 business days. Before shipping, we'll email you a photo of your finished card along with your tracking information so you can see the final result.

Your completed Lion Card and original plastic card are shipped back to you via USPS First Class Mail (FedEx for international orders). Expedited shipping options are also available at checkout for even faster delivery.

Typical turnaround: Most customers receive their completed metal card within 5–7 business days from the time they ship their card to us (domestic orders). Faster shipping options are available at checkout.

To create a fully functional custom metal card, we require your original plastic card. During the conversion process, we carefully transplant your EMV chip using our patented technology and transfer the magnetic stripe data from your existing card onto your new custom metal card, preserving the same functionality you use every day.

Once the EMV chip has been transplanted, the original plastic card's chip will no longer function. However, your original plastic card will be returned to you along with your new Lion Card once the conversion process is complete.

Important: Your card number, account information, PIN, and banking relationship remain unchanged. We are simply transferring your existing payment technology from your plastic card to your new custom metal card.

Lion Card is not a bank, credit card issuer, payment processor, or rewards program provider.

We do not issue credit cards, provide financing, manage bank accounts, or control credit card rewards. Instead, we specialize exclusively in transforming your existing plastic or hybrid (plastic and metal) payment card into a premium custom metal card using our patented EMV chip transplant technology.

Your card number, account, benefits, rewards, and issuing bank all remain exactly the same. The only thing that changes is the card itself.

Yes. Your custom Lion Card is designed to work anywhere your original plastic card works because we transplant your original EMV chip using our patented technology and transfer your card's magnetic stripe data. Your card number, account, and payment functionality remain unchanged.

The only exception is certain ATM machines and payment terminals that fully pull the card inside the reader. Because metal cards are more rigid than plastic cards, these machines may have difficulty ejecting the card, which could cause it to become stuck.

For this reason, we recommend using your Lion Card only in card readers where part of the card remains exposed during the transaction, allowing you to remove it manually.

We recommend using contactless ATM access with your smartphone (Apple Pay, Google Wallet, or Samsung Wallet), if supported by your bank.

Many banks now offer contactless ATM withdrawals through their mobile banking apps.

If your metal card becomes lodged inside an ATM or payment terminal, visit the bank branch with a valid photo ID to request the card's return. If the machine is not associated with a bank branch, contact the ATM operator for assistance.

Yes. Your Lion Card's magnetic stripe is fully functional and can be used anywhere swipe transactions are accepted.

However, if your card contains an EMV chip and the payment terminal is equipped with an EMV chip reader, the terminal will typically require you to insert or tap your card instead of swiping. Attempting to swipe first may result in an error or prompt asking you to use the EMV chip.

In the rare event that a payment terminal does not have an EMV chip reader, simply swipe your card using the magnetic stripe as you normally would.

Metal cards are not recommended for ATMs or machines that fully insert the card, as the card may not eject properly.
Whenever possible, use machines where part of the card remains exposed for easy retrieval. 

Your plastic card (without the chip) can still be used at ATMs via the magnetic strip, and most banks also support contactless ATM access through digital wallets like Apple Pay or Samsung Pay, your bank can help you set this up.

 If a card ever gets stuck, simply visit your bank branch with ID to retrieve it.

Your metal card functions exactly like your original card — the EMV chip is what enables all payment features.

Yes. Once you place your order, our design team will create a digital mockup of your custom metal card and email it to you for approval. Production will begin only after you have reviewed and approved the design.

Please keep an eye on your inbox and be sure to check your spam or junk folder, as our emails are sent from metal@lioncard.com.

If you would like any changes made to the design, simply reply to the email and our team will be happy to assist.

Maybe! Our marketing team regularly features customer cards on our social media channels, but all content is selected at random and we cannot guarantee that any specific card will be featured.

If you would like your card to be considered for social media, please leave a note with your order letting us know you'd like your design to be featured.

We encourage you to follow our social media pages and check back regularly. You never know, your card may make an appearance!

Yes. We proudly offer military discounts to active-duty service members, veterans, and retired military personnel.

To receive your discount code, please email a copy of your valid military ID to metal@lioncard.com. Our team will verify your information and provide you with a unique discount code.

Please note that military discounts cannot be combined with other promotions, sales, or discount.

Yes. Lion Card offers an affiliate program for influencers, content creators, businesses, and loyal customers who would like to earn commissions by referring new customers.

As an affiliate, you'll receive a unique referral link and earn a commission on qualifying purchases made through your link.

To learn more or apply, please contact us at metal@lioncard.com with information about your audience, website, social media channels, or marketing experience.

We review each application individually and look forward to partnering with individuals and organizations that align with the Lion Card brand.

No. To create a fully functional metal card, we must have your physical card in hand. The EMV chip and other card components must be transferred from your existing card to the new metal card during the conversion process.

For security reasons, providing only your card number is not sufficient, and we do not perform conversions using card numbers alone.

If you would prefer not to send your primary card, you may send a replacement card, an unactivated card, a prepaid card, or temporarily freeze your card while it is being processed.

Most orders are completed within 1–2 business days after we receive your card.

Shipping time to our facility typically takes 2–5 business days within the United States, depending on the shipping method selected. Once your card is complete, it is shipped back to you and tracking information is provided.

Most U.S. customers receive their finished metal card within 1–2 weeks from the time they place their order. Expedited shipping options are available for customers who need faster turnaround times.

We know you're excited to see your new card, so we'll also email you a photo of your finished card before it ships.

• Credit cards 
• Debit cards 
• Prepaid cards
• Plastic card
• Hybris cards

Cards NOT compatible

Apple cards

Yes. We return your original card along with your completed Lion Card unless otherwise requested.

Yes. Your Lion Card retains the same functionality as your original card and can be used anywhere your original card is accepted.

Yes. Lion Cards are TSA-friendly and can be carried in your wallet just like any other credit or debit card.

Our metal cards pass through airport security checkpoints every day without issue. You can keep your Lion Card in your wallet when traveling and use it normally throughout your trip.

As with any payment card, we recommend keeping your card secure and notifying your bank if it is ever lost or stolen while traveling.

Like any premium metal product, your Lion Card may develop minor scratches and signs of wear over time from everyday use. This is completely normal and part of owning a real metal card.

The durability and appearance of your card will depend on how it is used and stored. Keeping your card in a separate wallet slot and avoiding contact with keys, coins, and other metal objects can help minimize wear.

While minor cosmetic scratches are not covered under warranty, they do not affect the functionality of your card. Your Lion Card is designed to be used and enjoyed every day.

Yes. Your Lion Card works with Apple Pay, Google Pay, Samsung Wallet, and other digital wallet services supported by your bank.

Because your Lion Card retains the functionality of your original card, any digital wallet already linked to your account should continue to work normally.

Until our Tap-to-Pay metal cards launch on August 1, 2026, we recommend using your smartphone's digital wallet for contactless payments.

Yes. Changes can be made to your design at any time before you approve your mockup.

Once you place your order, our design team will create a digital proof and email it to you for approval. If you would like any changes made, simply reply to the email and we'll be happy to update the design.

After you approve the mockup and production begins, additional changes may not be possible.

When your card expires, your bank will typically issue you a replacement card with a new expiration date and security code.

Because your Lion Card is built using your original card, the new replacement card will need to be converted into a new Lion Card. The good news is that we offer special discounts for returning customers who would like to keep their existing design.

Almost every element of your card can be customized, including the background design, colors, text, logos (where permitted), and other visual details. Our design team will work with you to create a card that reflects your personal style or brand.

Due to trademark and intellectual property restrictions, we cannot engrave or reproduce protected terms such as "Gold Card," "Black Card," or "Titanium Card," or other trademarks owned by third parties. Lion Card is not affiliated with Luxury Card or any other card issuer.

If you're unsure whether your requested design or wording can be used, our design team will be happy to help you find an alternative that achieves the same look while respecting trademark laws.

Material: Stainless Steel

• Engraving Color: Silver
• Size: 85.60 mm x 53.98 mm
• Weight: 27 grams (for reference, American Express Black Cards weight 14 grams)
• Thickness: 0.8mm

Material: Brass (textured black or white with gold brass on all edges)

• Engraving Color: Goldish-hue color
• Size: 85.60 mm x 53.98 mm
• Weight: 28 grams (for reference, American Express Black Cards weight 14 grams)
• Thickness: 0.8mm

International orders are typically completed and delivered within 10–14 business days, depending on your location, customs processing, and the shipping carrier selected.

No. International customers are responsible for shipping their card to our facility. After placing your order, we will provide detailed shipping instructions and our mailing address.

You may use any shipping carrier of your choice, including UPS, DHL, FedEx, or your local postal service. We recommend using a trackable shipping method for added security.

When completing customs documentation, please declare the contents as a "Prepaid Gift Card" to help avoid unnecessary delays.

Lion Card 

2290 N. First St. 

Ste: 209

San Jose, CA 95131

Once your custom metal card is complete, it will be returned using priority international shipping. Depending on your country and delivery requirements, we may use FedEx, UPS, DHL, or a local postal carrier. Tracking information will be provided once your order ships.